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SHIPPING & HANDLING POLICY
At PATMED, we are committed to ensuring that your orders are processed and delivered in a timely manner. Please review the following policy to understand our shipping and handling procedures.
ORDER PROCESSING TIME
● Orders are typically processed within 1-2 business days.
● Orders placed on weekends or public holidays will be processed on the next business day.
SHIPPING OPTION & RATES
We offer the following shipping options:
● Standard Shipping (Domestic): 3-5 business days
● Express Shipping (Domestic): 1-2 business days
● International Shipping: 7-14 business days, depending on the destination and customs processes.
FREE INTERNATIONAL SHIPPING
● Enjoy free international shipping for orders with a minimum spend of $50.
● For orders below $50, standard international shipping rates will apply and will becalculated at checkout.
TRACKING YOUR ORDER
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this tracking number to check the status of your shipment on the courier’s website.
FAILED DELIVERY ATTEMPTS
If the delivery is unsuccessful due to an incorrect address or recipient unavailability, the courier will attempt re-delivery based on their policy. Please ensure that all address details are correct and someone is available to receive the package.
CUSTOMS DUTIES & TAXES
For international orders, customs duties and taxes may apply depending on the destination country’s regulations. These charges are the responsibility of the customer and must be paid upon delivery.
DELAYED OR LOST SHIPMENTS
If your order is delayed or lost, please reach out to our Customer Support Team [email protected] with your order number and tracking details. We will work with the courier to resolve the issue.
CONTACT INFORMATION
For any questions or concerns regarding our shipping and handling policy, please contact us via email at [email protected]
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