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TERMS & CONDITIONS

WHO WE ARE

We are Prudential Ampri Thailand Co., LTD (Company Registration No. 0 105546138938), having our business address at 90/94 Moo 15, Bangna-Trad Rd., Bangkaew, Bangplee, Samutprakarn 10540, Thailand ("PAT-MED").

These Terms and Conditions are our copyrighted intellectual property. Any use by third parties, even of extracts of the Terms and Conditions, for the commercial purposes of offering goods and/or services is not permitted. Infringements may be subject to legal action.

  1. ORDER PROCESS

To place an order on PATMED’s website, customers can browse our products, add items to their cart, and complete the payment through our secure payment gateway. There is no minimum order quantity, and we offer worldwide shipping.

  1. PRICING & PAYMENT

2.1 PAYMENT METHODS

We accept payments via credit cards, processed securely through our payment gateway.


2.2 INSTALLMENT OPTIONS

We do not offer installment or delayed payment options. All orders must be paid in full at the time of purchase.

2.3 PRICING ERRORS

In the event of a pricing error on our website, we reserve the right to cancel any orders placed at the incorrect price. If payment has been processed, a full refund will be issued.

  1. SHIPPING & DELIVERY

3.1 SHIPPING OPTIONS

We offer the following shipping options:

- Standard Shipping

- Express Shipping

- International Shipping


3.2 DELIVERY TIMES

- Domestic Delivery (within Thailand): 3-7 business days

- International Delivery: Varies based on location

All deliveries are handled by third-party couriers, and PATMED is not responsible for any delays caused by the shipping provider. However, we will assist customers in resolving delivery issues with the courier.

3.3 FAILED DELIVERY

If delivery fails due to customer absence or incorrect address details, the courier may attempt redelivery. PATMED is not responsible for additional delivery charges incurred from failed attempts.

  1. RETURNS & REFUNDS

4.1 RETURN POLICY

Customers can return products by following the guidelines provided on our Return Policy page. Products must be returned in their original condition, including packaging and tags, within the time frame specified on our website.


3.2 REFUNDS & EXCHANGES

Refunds or exchanges are available for products returned in acceptable condition. For faulty or defective products, customers are advised to contact our Customer Support Team for assistance.

For more details, please visit our Returns & Refunds page or contact us at [email protected].

  1. WARRANTIES & LIABILITY

5.1 MONEY-BACK GUARANTEE

We offer a 60-90 day money-back guarantee for all PATMED scrubs. If the product is not a perfect fit or doesn’t meet your expectations, we’ve got you covered.


5.2 QUALITY ASSURANCE

All PATMED products undergo strict quality checks. We are committed to delivering consistent, high-quality products. In the unlikely event of product defects, customers are entitled to refunds or exchanges under our warranty.

5.3 LIMITATIONS OF LIABILITY

PATMED is not liable for any indirect, incidental, or consequential damages related to product quality, delivery delays, or use of the website.

  1. CUSTOMER ACCOUNTS

6.1 GUEST CHECKOUT

Customers are not required to create an account to place orders. Purchases can be made via guest mode without opening an account.


6.2 ACCOUNT MANAGEMENT

Registered customers can update or delete their accounts at any time. If any misuse or fraudulent activity is detected, PATMED reserves the right to suspend or terminate accounts.

  1. INTELLECTUAL PROPERTY

PATMED does not place any restrictions on customer use of our website’s content (e.g., images, product descriptions) for personal purposes.

  1. GOVERNING LAW

These Terms and Conditions are governed by and construed in accordance with the laws of Thailand. Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Thailand.

  1. PROMOTIONS & DISCOUNTS

9.1 PROMOTIONAL CODES

From time to time, we may offer promotional codes and discounts. These promotions are valid for a limited time and are non-transferable. Only one promotional code can be used per order unless stated otherwise.

9.2 TERMS OF USE

Promotional offers are subject to change and may be withdrawn at any time. Misuse of promotional codes may result in order cancellation.

  1. CUSTOMER SUPPORT

If you have any questions or need assistance, you can reach our Customer Support Team by email at [email protected]. Our team will respond to your inquiries at promptly as possible.

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